Credits, carry-forward and refunds, explained plainly
What a credit is, when unused credits expire, how carry-forward differs between monthly and yearly plans, and what our refund position actually is.
Billing questions reach us more often than any other topic, so here is the full position in one place. Nothing below is new policy — it is the same wording as the pricing and refund pages, with the reasoning attached.
What a credit buys
Credits are consumed per phase of a run: plan, build, verify and repair each debit the ledger. Repairs cost credits too, because they call an engine. Every debit is recorded with a timestamp and request ID and can be exported from the credit ledger page.
Carry-forward
- Monthly plans: unused plan credits carry forward for a maximum of one month.
- Yearly plans: unused plan credits carry forward for a maximum of two months.
- Beyond those windows, unused credits expire and are not reinstated.
Refunds
Purchased credits are non-refundable, including when they go unused. This is stated at checkout before payment. Your statutory rights under the consumer law that applies to you are unaffected, and we honour them where they apply.
Guardrails against surprise spend
- A confirmation prompt appears every 25 credits consumed within a session.
- A low-credit banner appears before your balance runs out, with an optional webhook alert.
- Idempotency keys prevent a retry or engine fallback from charging twice for the same attempt.
Note: If a charge looks wrong, export the ledger entry and send it to support with the request ID — that is the fastest route to a resolution.